Octave Health

Virtual Therapy FAQs

In light of COVID-19, we now offer virtual therapy for new and existing clients.

What do I need for a virtual session?

Your provider will send you an individual link to a virtual call. Having a computer or smartphone with camera access, a stable internet connection, and a private and quiet location are essential to providing you the best, high quality online care experience.

You also need to have completed our updated consent form (sent to you via email on March 16), provided the location where you will be completing your virtual sessions, and emergency contact information, prior to your first virtual appointment.

Are virtual sessions effective?

Although this switch may feel different at first, don’t worry. Many research studies show no difference in outcomes or client satisfaction between in-person and video delivered therapy. If you have concerns, please discuss with your provider.

What if I have an emergency during a virtual session?

Your provider will make sure they know your location so in the event of an emergency, they can contact the proper services and direct them to you. If you are having an emergency and your provider is unavailable, please call 911 or go to the nearest emergency department.

What will I be charged for a virtual session?

If you are in NY, you will be charged the same fee as your in-person sessions. Note: insurance coverage for telehealth may vary. We encourage you to reach out to your insurance provider to check in on your coverage if you have questions about your benefits.

If you are in CA and are an Anthem member, Anthem supports similar coverage through telemedicine as in-person care. We are working to verify the benefits of all of our clients, which we anticipate completing by April 7th. We will notify you if there are any changes to your session fees as soon as possible. If you have any concerns, please reach out to us at support@findoctave.com.

If you are using out-of-network benefits, or no benefits, your session fees will remain the same as in-person sessions.

When will the clinics open again for in-person sessions?

We do not currently know as this is a constantly evolving situation. Octave will continue to monitor and adhere to public health guidelines. We will be sure to inform you as soon as in-person sessions are safe to resume.

How do I know that my privacy will be protected in video sessions?

Your privacy and confidentiality is extremely important to us. The platform we are using was selected specifically for its HIPAA-compliance and your security. Please refer to the copy of your consent form for more details on the risks of virtual therapy. If you have any questions or concerns, please do not hesitate to discuss them with your provider.

What if I'm having technical difficulties on my virtual call?

If you are experiencing technical difficulties, please reach out to your provider and discuss telephone-based care as an option.

What if I do not want to do a virtual session?

If you are uncomfortable doing a virtual session or have concerns about receiving care this way, please discuss this with your provider directly. Read more about the importance of flattening the curve here.