Data Operations Specialist (Remote)

at Octave (View all jobs)


About the company

Octave’s mission is to create a new standard for mental healthcare delivery, one that is accessible to more people and sustainable for providers. We are broadening access to high quality mental health services that are measurement-based and insurance funded.  Now more than ever, we are looking to serve communities dealing with the rising public health challenge of addressing mental health needs. Octave is VC-backed and was founded in 2018 with footprints in New York and California, as well as virtually nationwide. We are expanding our beautiful practices throughout New York and California, offering telehealth and also clinic-based services. 

About the Role

We are seeking a Data Operations Specialist to work as a cross-functional team member between our Business Intelligence, Data Engineering and Product teams. In this role, you will work closely with the department leaders to understand the organization’s data infrastructure and reporting needs and develop a plan to empower the entire organization with data. You will be responsible for operationalizing the creation of data pipelines from third party applications into our data warehouse. Octave is a full-stack behavioral health services company: we employ therapists, contract with insurance providers for reimbursing care, and run our own tech stack to support across the business. We are a technology-enabled service provider working to increase access to mental health care for insured people in the US. Automation and strong systems are the lynchpin for enabling scale and driving access for more people to get care.You would be the first dedicated Data Operations Specialist joining a small, growing (and well-funded!) team. The team is distributed across the US and has varied backgrounds, from education to fitness, advertising, travel, and healthcare. The role is virtual, with the opportunity to work in person in San Francisco in the future.This role reports to the BI Manager.

Essential Responsibilities:

  • Continually improve our data quality:
    • Own internal and external communications regarding data pipeline additions and changes
    • Collaborate with our third party applications to facilitate the creation of data pipelines that directly feeds into Octave's data warehouse
    • Work closely with Business Intelligence, Data Engineering and Product teams to ensure accurate and efficient data pipelines
    • Troubleshoot and identify issues within our third party applications and translate system bugs into operational impact reports for the rest of the business
  • Operationalize our third party application data pipelines:
    • Create data and technical specification schemas for internal systems from third party applications
    • Develop uniform processes that actively contribute to Octave's data pipelines
    • Implement best practices for creation and iteration for data pipelines
  • Be a thought partner to impact our data "world":
    • Strategize and prioritize data integrations in collaboration with team members
    • Help set our third-party vendor data pipeline goals and provide a roadmap for internal stakeholders
    • Make recommendations on additional data vendors that actively contributes to Octave's goals of supporting its full-stack behavioral health services company

Experience, Skills, Knowledge And/or Abilities

  • 2+ years of experience working with technical & business stakeholders
  • 2+ years of SQL fluency
  • Knowledgeable about data structures (i.e., JSON, key-value, relational data)
  • Strong communication skills
  • A knack for asking the right questions, then answering them with sound data and analysis
  • Additional preferred experience
    • 2+ years building and maintaining data pipelines
    • Python fluency (specifically building APIs)
    • Knowledgeable about data transfer protocols and data transformation
    • Familiar with varying functions within the healthcare system including Finance, HR, Clinical and Client Experience

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