at Octave (View all jobs)
Octave’s mission is to create a new standard for mental healthcare delivery, one that is accessible to more people and sustainable for providers. We are broadening access to high quality mental health services that is measurement-based and insurance funded. Now more than ever, we are looking to serve communities dealing with the rising public health challenge of addressing mental health needs. Octave is VC-backed and was founded in 2018 with footprints in New York and California, as well as virtually nationwide. We are expanding our beautiful practices throughout New York and California, offering telehealth and also clinic-based services.
Octave is looking for our first Clinical Operations Manager to oversee our growing network of contracted therapists and to support the development and implementation of our Centers of Excellence. This role is a critical part of Octave’s mission to broaden access to high quality mental health services. The Clinical Operations Manager will provide administrative and clinical operations leadership, and will support the clinical vision and direction of Octave. This includes, building and leading our contracted network building and leading our contracted network of therapists, developing and refining operational workflows to ensure the successful scaling of our contracted therapist team l working closely with the product, operations and clinical teams to identify gaps in workflows and design process improvements.
Reporting to our Head of Clinical Care, this role requires a strong analytical & systems thinker, able to go from a broad problem scope to a well-structured implementation plan. The Clinical Operations Manager will oversee contractor onboarding, training and operations, performance improvement, and quality assurance, while improving workflow efficiency and cultivation of a clinic culture that is responsive to patient care
Manage the network of contracted therapists in service of our quality care model
Develop best practices, specifically around our Centers of Excellence, and work with relevant teams across Octave to implement and maintain these practices
Serve as a representative of our Clinical Leader offering a clinical perspective that works across teams to design process improvements, implement changes to current processes and roll out new clinical services in support of our mission of increasing access to high quality mental healthcare
Partner with Clinical Leader, Product, and Business Intelligence to configure and manage platforms to support clinical and client-facing workflows, including data reporting
Collaborate with the Marketing team on demand forecasting and evaluating the efficacy of client onboarding.
Experience, Skills, Knowledge And/Or Abilities
3+ years in a combination of operations, strategy, people management or consulting roles. Startup experience is strongly preferred.
Experience working in behavioral health setting, either as an operator or a provider
Strong program management skills and a demonstrated ability to work successfully on cross-functional teams
Exceptional communication and organizational skills
Proven people leader who can effectively guide, motivate and empower their team
Passion for mental health and changing the healthcare landscape
Ability to proactively identity clinical issues before they happen and create resolutions
Proven success building relationships with remote stakeholders
Familiarity with Excel, Spreadsheet and Tableau.
Operational: Understand how to operationalize new requests without creating a series of “one-off” solutions.
Knowledge of current and emerging best practices in the technology and mental healthcare space
Broad knowledge of patient population served and the requirements for the delivery of services
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